Organizational Citizenship is a great area to focus HR gamification efforts. It covers all those ‘outside work’ activities that make a team great but aren’t remunerated within a normal pay package and so a reputation based incentive, like a leaderboard, can really work.
Organizational Citizenship Behaviors are voluntary acts outside the normal day job, that benefit either the organization or a co-worker.
It strikes me that this is a great target for an HR leaderboard – highlighting staff who show the greatest organizational citizenship.
To make this work you would simply need a reporting system so that managers and staff can give each other points for any great behaviors in the week.
I suggest this can easily be achieved within Leaderboarded by giving the manager the ability to give each other points in Leaderboarded (using a Manual score variable source) combined with a Twitter source to track tweets about the business by staff (“Said good things about your employer in front of others”). A commonly agreed score system, number of points per behavior, would be needed as well as perhaps caps for each behavior to prevent gaming of the system.
Here’s a comprehensive list of behaviors:
| Benefits the Organization |
| Drove, escorted, or entertained company guests, clients, or out-of-town employees. |
| Helped co-worker learn new skills or shared job knowledge. |
| Helped new employees get oriented to the job. |
| Used own vehicle, supplies or equipment for employer’s business. |
| Offered suggestions to improve how work is done. |
| Offered suggestions for improving the work environment. |
| Came in early or stayed late without pay to complete a project or task. |
| Volunteered for extra work assignments. |
| Tried to recruit a person to work for your employer |
| Worked weekends or other days off to complete a project or task. |
| Brought work home to prepare for next day. |
| Volunteered to attend meetings or work on committees on own time. |
| Said good things about your employer in front of others. |
| Gave up meal and other breaks to complete work. |
| Volunteered to work at after-hours or out-of-town events. |
|
Benefits a Co-worker
|
| Helped co-worker with personal matter such as moving, childcare, car problems, etc. |
| Picked up or dropped off co-worker at airport, hotel, etc. |
| Covered a co-worker’s mistake. |
| Lent a compassionate ear when someone had a work problem. |
| Bought Girl Scout cookies or other fund raising items from a co-worker (or their child). |
| Lent a compassionate ear when someone had a personal problem. |
| Lent money to a co-worker. |
| Lent car or other personal property to co-worker. |
| Changed vacation schedule, work days, or shifts to accommodate co-worker’s needs. |
| Helped a less capable co-worker lift a heavy box or other object. |
| Brought candy, doughnuts, snacks, or drinks for co-workers. |
| Gave a written or verbal recommendation for a co-worker. |
| Went out of the way to give co-worker encouragement or express appreciation. |
| Defended a co-worker who was being “put-down” or spoken ill of by other co-workers or supervisor. |
(List taken from Fox and Spector’s Organizational Citizenship Behavior Checklist (OCB-C))
